Product Designer

About Us

CultureSuite is born from the merger of both After Digital - a digital agency and Peppered - a SaaS platform of tools including websites, mailing and digital signage. The merger brings with it the combined global experience of the arts and cultural sector, whilst delivering a more sustainable digital model for the non-profit sector alongside award-winning design and consultancy.

About the role

We’re looking for somebody to join the design team here at CultureSuite, working on both our existing products and new initiatives as part of the Peppered platform, as well as some of our client websites as part of our consultative work with After Digital. We’re a small team with big aspirations, meaning you’ll be exposed to large variety of work from our CMS made for the arts and culture sector to power our websites, mailing tool and narrowcasting, as well as internal tooling, client websites and more. We work with some of the biggest names in the Arts & Culture sector, including everything from theatres and museums to comedy clubs, hip-hop houses and arenas. Our client base spans across Europe, the UK and the US, with an aspiration to grow further into those markets.

We have offices based in Glasgow in Scotland and Rotterdam in the Netherlands, but are primarily remote working. You’ll be provided with a Macbook Pro, and we’d expect you’ll occasionally visit our office from time to time to meet the team, so would preferably be based in the UK or the Netherlands, and you will likely visit clients on site from time to time, sometimes internationally.

CultureSuite offer flexible working hours, typically 9:00am - 5:30pm GMT. But typically the design team opts to work 8:00am - 4:30pm GMT better aligning with our Dutch office.

Responsibilities

  • Work on a wide range of initiatives, from improving existing tooling such as for our CMS, web platform, mailing tool, and digital signage tool. As well as introducing new products and scaling these up to other markets.
  • Occasionally working on our users’ websites, offering consultative advice, strategic thinking and UI design
  • Collaborate with the growth and community teams to keep our marketing efforts and strategy on brand
  • Leading discovery and research for both our users externally and internally for our product team
  • Working on initiatives from research and workshops through to design, testing and delivery
  • Collaborate with developers to ensure designs are built to the highest standard
  • Prototyping and specifying how your designs should work to help validate them with stakeholders and developers
  • Requirements gathering with both internal and external stakeholders to identify opportunities and improvements to the user experience and business proposition
  • Travel on-site where necessary to see our clients
  • Liaising with external partners and designers who utilise our products to ensure correct usage of the platform

Requirements

  • At least 2 years of experience in a UI/UX-related role
  • A solid understanding of design theory, and an eye for detail
  • An awareness and basic understanding of HTML/CSS
  • Great communication skills, verbal and written
  • A team player, both within and outside of the design team itself
  • Great time management skills, working to deadlines and being able to prioritise workloads
  • Comfortable being client-facing and running workshops
  • Familiar with design tools such as Figma, Miro, and Adobe Suite
  • Familiar with analytics tools such as Google Analytics, Tag Manager, Optimal Workshop and
  • Microsoft Clarity
  • An understanding of WCAG guidance and how to apply it
  • B1/C1 Level in English

We’d love it if

  • You have motion and illustration skills
  • You have an interest/experience in the arts and culture sector
  • You have experience working with ticketed experiences and associated tooling
  • Experience working with/creating a design system
  • Have some understanding of the Dutch language

Responsibilities

  • Setup & Configuration: Assisting clients with the initial setup and configuration of our SaaS products to align with their specific needs and objectives.
  • Product Training: Conducting comprehensive training sessions for clients, ensuring they're comfortable with the platform's features and functionalities.
  • Resource Provision: Providing clients with relevant resources, guides, and best practices to kickstart their journey.
  • Integration Guidance: Assisting with the integration of our SaaS product into the client's existing systems or workflows.
  • Feedback Loop: Gathering early feedback during the onboarding process to identify potential areas of improvement in the product or onboarding methodology. Also your ideas can/will find their place in the product roadmap!
  • Success Benchmarking: Setting initial success metrics and benchmarks with clients, ensuring they start on the right path.
  • Inter-department Coordination: Collaborating with the Customer Success and R&D teams to ensure a holistic onboarding experience and to address any technical challenges during the initial phases.

What’s in it for you?

  • Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth
  • Peppered is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society
  • Net. € 50/month compensation for telephone expenses
  • Possibility to cover travel expenses
  • A laptop at your disposal (which can be used for private use as well)
  • 8% holiday pay, paid in June
  • Participation in the pension programme, of which Peppered contributes half and you contribute the other half from your gross salary
  • 25 days vacation days
  • Flexible work hours and holidays
  • Work remotely
  • Official parental leave
  • Absolutely adorable parties, workshops, and other entertainment and educational activities!
  • In addition, Peppered has an arrangement to flexibly schedule all public holidays as days off at other times

Note: The listed benefits are for our Dutch team members. These differ slightly in the UK to meet national laws and cultural differences.

 

A drive for change

At CultureSuite, we’re always striving to do our best. This means we foster a culture of open communication and a safe place to ask questions. We value honesty and communication within our teams, and everyone at CultureSuite is encouraged to support each other. Not only do we offer our staff continuous development, we also have company-wide knowledge sharing sessions every 9 weeks (and not always work related!)–as well as each individual team being encouraged to internally share new knowledge as often as possible. We don’t just want to learn new skills and ways of working, we also want to encourage positive change in the world. To achieve that, we’re on a journey to become B Corp certified, and are aiming to become a carbon neutral organisation with the help of our partner Ecologi.
Equal Opportunities


We’re an equal opportunity employer and diversity is extremely important to us – winning a gender diversity award for our commitment to intersectionality in the workplace at the Scottish Women in Tech Awards. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.

We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.

 

Your location

We are a hybrid/remote team based in the UK and Netherlands. Candidates must be legally authorised to work within the UK or Netherlands without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc).

We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.

How to apply

If this sounds like the next step you’ve been looking for in your career, please use the linked form to send us your CV and a cover letter telling us about your experience and what makes you right for the role. If appropriate for the role, also include your portfolio. Please click the 'apply now' button below to fill out or application form and we'll get back to you within 4 weeks.